Troubleshoot WebRequest and authorization errors

Follow these steps

1. Confirm the exact production hostname is listed in MT5 Tools → Options → Expert Advisors and WebRequest permission is enabled.
2. Confirm the EA is using the production website URL, not localhost or 127.0.0.1.
3. Check the Experts and Journal tabs for the exact WebRequest, authorization, or telemetry error.
4. Confirm the license is active, belongs to the correct EA product, and is associated with the intended trading account and server when account binding applies.
5. Keep MT5 connected to the internet. A temporary network or server failure can prevent a live authorization check; do not treat a failed request as proof that a license is valid.
6. If the issue continues, send support the EA name, MT5 build, broker/server name, and error text with sensitive information hidden. Never send your password.