Troubleshooting
Why is my EA not opening trades?
A safe checklist before you assume the robot has stopped working.
Troubleshooting
Follow these steps
- Check that the correct EA is attached to the intended chart and the license/account is valid.
- Confirm Algo Trading is enabled and the market is open for that instrument.
- Review the Experts and Journal tabs for a specific error or permission message.
- Check that the chart, symbol, timeframe, spread, and account conditions match the product instructions.
- Some strategies are selective and may not trade frequently. Do not change risk settings just to force more trades.
- If an error remains, contact support and include the EA name, MT5 build, broker symbol, and a screenshot of the error. Never send your password.