Connectivity & Licensing
License expiry, renewal, and trading access
Understand what an expired subscription means and how to restore authorization after renewal.
License guide
Follow these steps
- Sign in to your EYONG WARLOCK customer dashboard and check the license and expiry date for the exact EA you use.
- Runtime-licensed EAs must be able to contact the production license-verification endpoint to validate authorization.
- When a license expires or the server rejects authorization, the EA should block new trades after it detects that result. Do not assume it will continue trading safely without verification.
- Renew the correct product subscription in the customer dashboard and confirm that the license shows active before restarting or reattaching the EA.
- After renewal, make sure the production URL is allowed in MT5 and the terminal is online so the EA can verify the renewed license.
- License expiry does not necessarily close positions that are already open. Monitor existing positions and manage them according to your trading plan and broker rules.
- If the license remains unauthorized after renewal, contact support with the EA name and exact error message. Do not send passwords or secret license credentials.